What information do we collect about you?
We collect information about you when you register with us or place an order for products or services, contact us, sign up for one of our free products or free trials. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions, or attend one of our, or a partner’s event.
The information we collect is:
-Your first name and surname and contact details (email address, telephone number and postal address – delivery and account postal addresses). -Your job title, or if you are in education. -If you are a member of a Trade Organisation, so that we can offer you relevant discounts and send you marketing information (but only if you have asked us to. See ‘Marketing’ in this document for further information). -Information about your transaction, including what you have purchased or signed up to receive. We may also receive your personal data direct from our partners who we provide services on their behalf to you (for example, if you or your company is a member of a Trade Body Organisation).
Website usage information is collected using cookies.
What we are doing to ensure the security of personal information
For further information on how we maintain the security of your information, contact [email protected]
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you or contact you about other products and services we think may be of interest to you. We may also contact you to update you on a change to a product or service that you have signed up for or ordered.
We use your information collected from the website to personalise your repeat visits to our website.
Witherby Publishing Group Ltd will not share your information for marketing purposes with any third party company.
In processing your order, we may send your details to one of our trusted suppliers and businesses. Examples include our delivery partners, credit and debit card companies, credit reference agencies and In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening service provider. Our third party service providers only have access to personal information needed to perform their function.
We would like to send you information about our products and services plus company and industry news, which may be of interest to you. We will only send any marketing communications to you if you have opted in to receive marketing communications.
You have a right to stop us from contacting you for marketing purposes at any time. You can unsubscribe at the bottom of any of our emails, or contact [email protected]
From time to time, we may advertise with Facebook, Twitter and GoogleAds. However, we will also ensure that any online advertising we undertake is GDPR compliant.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: Witherby Publishing Group, Navigation House, 3 Almondavale Business Park, Almondavale Way Livingston EH54 6GA. UK (Scotland)..
We want to make sure that your personal information is accurate and up to date. You have the right to ask us to correct or remove information that you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How to contact us
Terms & Conditions
New cookie law explained
Witherby Publishing Group Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [email protected]
Our Contact details:
Witherby Publishing Group,
Phone: 44 (0) 1506 463 227
Witherby Publishing Group Ltd is a company registered in Scotland
VAT Number 929 746 278
Delivery Schedule Orders received before 2.00pm UK Time Monday to Friday will normally be despatched on the same day. All other orders will be despatched on the next working day.
Value Added Tax Charges For orders made from the UK or the European Union, the 20% VAT is not included unless otherwise stated on the product website page.
Import Taxes and Customs Duties Charges applied to products ordered from outside the UK are the responsibility of the buyer. Witherby Publishing Group is unable to assess or control these costs which must remain your responsibility to pay.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. Our returns policy complies with UK Government Regulations for Distance Selling - Statutory Instrument 2000 - 2334
Reaching Us If you need to reach us, please contact us. Alternatively, you can call on (International) 44 (0) 1506 463 227 or fax us on 44 (0) 1506 468 999 or write to us at Witherby Publishing Group, Navigation House, 3 Almondavale Business Park, Almondavale Way Livingston EH54 6GA. UK (Scotland).
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy We comply with UK legislation as found in the UK "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
T's & C's updated January 2021